Intercom vs Slack

Which should you choose?

Choose Intercom if you need to automate customer support and engage external customers—it's built for scaling support teams handling high volumes of inquiries. Choose Slack if your priority is internal team communication and collaboration—it excels at organizing conversations across departments and integrating with your existing tools. The two actually complement each other: many teams use both Slack for internal coordination and Intercom for customer-facing support.